Returns & Exchanges

We want you to be completely satisfied with your purchase.

If your shoes do not fit properly or you are not satisfied with your order, our customer care team is here to assist you with your return or exchange request.

Return & Exchange Window

You may request a return or exchange within 30 days of receiving your order.

To be eligible:

  • Items must be unworn and in original condition.
  • Original packaging must be included.
  • Items must not show signs of wear, damage, washing, or use.

How to Start a Return or Exchange

To request a return or exchange, please contact our customer care team with:

  • Order number
  • Email address used for purchase
  • Reason for the request
  • Photos of the item (required for quality-related issues)

Our team will review your request and provide the next steps.

Exchange Process

Need a different size or replacement item?

Please contact us first, and we will assist you with the exchange process.

For a faster experience, we may recommend placing a new order while your original request is being processed.

Refund Process

Once your return is approved and received, we will inspect the item and process your refund.

Refunds are usually completed within 3–5 business days after approval and will be issued to your original payment method.

Please note that your bank or payment provider may require additional time before the refund appears.

Return Shipping

Customers are responsible for return shipping costs unless the item received is:

  • Defective
  • Damaged
  • Incorrect

We recommend using a trackable shipping service when returning your order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide photos of the item and packaging so our team can review the issue and provide an appropriate solution.

Order Cancellation

Orders can be canceled within 24 hours after purchase.

Once an order has been processed or shipped, cancellation requests may no longer be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been worn, washed, or damaged.
  • Items without original packaging.
  • Items returned after the 30-day return period.

Contact Us

If you have any questions about returns or exchanges, please contact our customer care team.

Email:
bousumczaarhusoqs@outlook.com

We will respond to all inquiries within 48 hours.

Thank you for choosing us!